Support Center
Professional assistance for B2B wholesale product sourcing, ETGB micro-export logistics, marketplace integrations, and platform operations.
Supported Topics & Services
Our dedicated operations and technical teams actively assist with:
- B2B Wholesale & Factory Sourcing: Managing China and global manufacturer inquiries, price quote evaluations, sample orders, and series production tracking.
- ETGB Micro-Export & Warehouse Logistics: Mobile handheld terminal barcode sorting, pouch/bag consolidation, ETGB customs documentation, and express shipment tracking.
- Marketplace & Store Integrations: Live inventory synchronization, automatic order pulling, and status tracking for Shopify, Amazon, Etsy, WooCommerce, and all supported storefronts.
- Billing, Customs Invoices & Authorizations: Commercial invoice generation, billing inquiries, subscription details, and E-Export module user permissions.
- Platform Infrastructure & API Operations: Core system performance, API integration handshakes, webhook management, and account security.
Operational Boundaries
Our support scope and operational management protocols:
- System-Managed Workflows: All B2B procurement and micro-export logistics operations initiated through the platform are directly monitored and supported by our operations team.
- Independent External Suppliers: For operations conducted with external third-party suppliers or unintegrated carriers outside the platform, operational compliance remains under the respective carrier's guidelines.
- Account & Role Authorizations: Access rights to E-Export and administrative features are granted and managed under system administrator security policies.
- Response Time & Assistance: Inquiries sent via email are processed sequentially by our dedicated support personnel during active operational hours.
Contact Support Team
For any inquiries, operational questions, or technical support, feel free to contact us anytime at info@sanbuyos.com. Our team will get back to you promptly.